Refund & Returns Policy

At The Boer Bar, we are committed to providing you with top-quality products. If you are not fully satisfied with your purchase, please read our returns and refunds policy below:

Returns Eligibility

You may return a product if:

• It is damaged or defective upon delivery.
• You received the wrong item.
• You are not satisfied with the product and it is still in its original, sealed condition.

Time Frame

• Damaged, defective or incorrect items must be reported within 1 working day of delivery.
• For satisfaction returns, you must notify us within 1 day of receiving your order.

Return Conditions

• All returned items must be unused, unopened, and in the original packaging.
• Returns must be accompanied by a valid proof of purchase and a return reference number provided by us.

Non-Returnable Items

We unfortunately cannot accept returns on:

• Opened or used food items (unless defective).
• Products returned after 7 days of delivery.
• Sale items or discounted bundles (unless incorrect or defective).

Return Process

• Email us at sales@theboerbar.co.za with your order number and reason for return.
• If eligible, we’ll issue a Return Reference Number and instructions.
• Return shipping is the responsibility of the customer, unless the return is due to an error on our part.
• Once the product is received and inspected, we will process your refund or replacement within 5–7 working days.

Refunds

• Refunds will be issued to the original payment method.
• Refunds exclude original shipping costs unless the return was due to our error.

Exchanges

• We do not offer direct exchanges. If you wish to exchange a product, we recommend returning the original item (if eligible) and placing a new order.

If you have any questions about returns or refunds, please contact us at sales@theboerbar.co.za